About the warranty policy KPS POWER VIETNAM
- Machines and equipment are warranted for 36 months or 3000 hours, whichever comes first.
- Warranty conditions do not apply to damage caused by the user or due to the wrong usage of oil, fuel, and spare parts not following the manufacturer's instructions or equipment and spare parts are natural wear (oil filter, oil filter, air filter, etc.)
- Arrival time to handle problems within 02 hours in the inner city area and 12 hours in the suburban area from the time of receiving notification of a machine problem.
- KPS will maintain the machine for free every 6 months during the machine's warranty period (the company only provides free maintenance labor but replacement materials must be provided by the buyer)